Customer Services

ORDERS AND PROCESSING TIME: 

Our hats are all made to order. We aim to make and ship all hats within 4 working days. We will advise you if this will be longer due to special requests etc. If you require a hat urgently let us know and we will do our very best to send it sooner. We process and ship orders from Monday to Friday. If you need to make an urgent order over the weekend or on a holiday contact us on +34 609279481. 

DELIVERY 

We ship all our orders with UPS, the shipping cost is calculated when making the order online and once the address has been added. Once your order has been shipped we will send you the shipping number via email so that you can track the parcel. 

COVID 19: some of our orders are experiencing short delivery delays due to the current situation, however the vast majority are arriving on time. 

We can not to be held responsible for any import taxes charged.  

WE SHIP WORLDWIDE 

PAYMENT: 

We accept payment via PayPal, Bank transfer and through our online payment platform. As soon as your order is placed you will receive a confirmation by email. Do not hesitate to contact us if you have any queries on info@elzorrohats.com 

RETURNS: 

Within 14 days from the date of receipt of the order, we accept returns or exchanges. In order to return or exchange the hat must be completely new without use, and in perfect condition, along with the packaging.  To return and exchange first you must send a request to info@elzorrohats.com. Refunds are made to your account within 30 calendar days from the date we receive the goods. The return shipping is at the customer’s expense. Please note, original and return shipping fees will not be refunded. 

Unfortunately due to the nature of the hats being handmade we can not accept returns for custom made designs. If you have ordered the wrong size we can either stretch the hat free of charge (you would only need to pay the shipping) or send you foam to decrease the size (this works as an easy and comfortable solution if the hat is slightly large) 

Do not hesitate to contact us if you require help to measure your head correctly. 

Delve into our universe

Sign up to our select Members club to receive sneak previews and preorder access, special members discounts and event invites.

Al registrarte, aceptas la Política de privacidad y los Términos de uso.

Delve into our universe

Sign up to our select Members club to receive sneak previews and preorder access, special members discounts and event invites.

Al registrarte, aceptas la Política de privacidad y los Términos de uso.